This memo provides clarification on the witness signature process for client signatures on documents and the use of our electronic consent (E-Signature) tool. 

With RRSP and tax season in full swing and in an effort to reduce compliance delays and inquiries, you will find useful information below that we hope will enhance your client relationships, streamline meetings, and make your administrative tasks easier.

Please take note of the following changes and reminders regarding our exchange traded fund (ETF) process:

We would like to inform you that we’ll regularly be updating you on the progress of our tax slip and fee-based invoice mailing process via The 360 Newsletter.

Due to recent technological and legal changes, we would like to remind you that the Order Instruction Form for Systematic Withdrawals (F51-326A) for nominee accounts has been updated.

As such, effective January 31, 2025, any version of the AWD form prior to 24-11 will be rejected, and the request will need to be resubmitted on the current version, even if all the required information was provided with the request. 

The Investia Relationship Disclosure Information Document (“RDID”) has been recently reviewed and amended. The key reasons for these changes are as follows:

• Regulatory requirements: To address conflicts arising from fee-based accounts; and
  
  
• Industry changes: The MFDA Client Complaint Information Form (CCIF) has been replaced with the CIRO Complaints Brochure.
  

Click here to save the dates for the 2025 Virtual Best Business Practice Roadshows.

Clients can request to have their 10% free and mature units automatically converted into 0% front-end load funds at the end of the year. Below are important reminders pertaining to this process:

Please find below some key reminders regarding letters of indemnity (“LOIs”).

As a reminder, below are four useful tips which will help streamline the processing of estate requests and ensure the timely liquidation of deceased client accounts with the executor and/or beneficiaries: