Maintaining accurate information regarding your clients’ financial circumstances is essential. This also applies to non-financial details.
Below you will find non-financial information that must be maintained and updated on Univeris by the Representative’s office:
Contact information (includes address, email address and phone numbers)
- Ensures the successful delivery of all client-related documents, including quarterly statements, transaction confirms, tax slips, etc.
- To avoid unclaimed property remittances for provinces where there are unclaimed property laws
- Information updated by the clients via the Client Portal will automatically update Univeris
- The information will automatically be sent to the fund companies via NFU (non-financial update) to update the information on their records.
Beneficiary updates (the information can be entered in Univeris under “Plans – Related Parties” for informational purposes)
- Nominee accounts: At time of death, the Estates team will validate the beneficiary(ies) using the documents located in our imaging system.
- Client-name and intermediary accounts: Fax the request to the fund company/intermediary for processing as they need to maintain this information on their side.
Name change (i.e., last name due to marriage or marriage breakdown)
- Updating the information on Univeris will send a NFU to the fund companies to update the information on their records.
- All supporting documentation related to the name change must be sent to “Imaging” for our records.
Trusted contact person/power of attorney
- Update information as needed in Univeris.
Effective December 2, 2024, any non-financial changes submitted to head office for processing will not be processed and will be automatically redirected to Imaging without any action taken by head office.
Should you have any questions, please contact our Client Services Team, by email at investia@investia.ca, by phone at 1-888-684-5548, or via the chatbot feature on the Advisor Centre.
