As you know, maintaining accurate and current information about your clients’ financial circumstances is essential. This also applies to non-financial details. As a reminder, it is the Representative’s responsibility to maintain and update client data in Univeris and send backup documentation to Imaging for dealer record-keeping purposes. As  stated in the November 7, 2024 communication, starting this week, any non-financial changes submitted to head office for processing will not be processed and will be redirected to Imaging without any action taken by head office. 

Below you will find a summary of non-financial information that must be maintained and updated on Univeris by the Representative’s office.

Contact information (includes address, email address and phone numbers)

• Ensures the successful delivery of all client-related documents, including quarterly statements, transaction confirms, tax slips, etc. 
  
  
• To avoid unclaimed property remittances for provinces where there are unclaimed property laws
  
  
• Information updated by the clients via the Client Portal will automatically update Univeris
  
  
• The information will automatically be sent to the fund companies via NFU (non-financial update) to update the information on their records.

Beneficiary updates (the information can be entered in Univeris under “Plans – Related Parties” for informational purposes)

1. Nominee accounts: At time of death, the Estates team will validate the beneficiary(ies) using the documents located in our imaging system.
   
   
2. Client-name and intermediary accounts: Fax the request to the fund company/intermediary for processing as they need to maintain this information on their side.
   
   

Name change (i.e., last name due to marriage or marriage breakdown) 

• Updating the information on Univeris will send a NFU to the fund companies to update the information on their records. 
  
  
• All supporting documentation related to the name change must be sent to “Imaging” for our records.
  
  

Trusted contact person/power of attorney 

• Update information as needed in Univeris.