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Document Upload to Imaging – Best Practices

February 13, 2025

Category: Best practices

With the high volume of documents we receive, we would like to remind you of a few best practices for uploading documents to imaging via the Secure File Upload tool.

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Statutory Holiday – Monday, February 17, 2025

February 13, 2025

Category: Office closure

Please note that Monday, February 17, is a statutory holiday in several provinces, including Ontario, which means that markets and Fundserv will be closed and no trading or settlement will take place on that day. 

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Reminder – 2025 RRSP Season Administrative Bulletin

February 6, 2025

Category: Top news

Click here to get a summary of key information to help you prepare for this year’s RRSP season.

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Guaranteed Investment Certificates (“GICs”) in Investia Nominee Accounts – Market Value Corrections

February 6, 2025

Category: Top news

Following the October 3 communication regarding incorrect market values in some Investia GIC nominee accounts, we have made the necessary corrections to address the discrepancies. These corrections applied to the following cases:

  • Errors in GIC market value following an internal transfer transaction between nominee plans;

  • Minor discrepancies in the GIC market value, for certain issuers only, where Univeris showed an extra day in the interest calculation during leap years, while some issuers did not.
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Clarification on Witness Signature and E-Consent Tool

February 6, 2025

Category: Compliance

This memo provides clarification on the witness signature process for client signatures on documents and the use of our electronic consent (E-Signature) tool. 

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Tips to Support Your Practice

February 6, 2025

Category: Compliance

With RRSP and tax season in full swing and in an effort to reduce compliance delays and inquiries, you will find useful information below that we hope will enhance your client relationships, streamline meetings, and make your administrative tasks easier.

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Exchange Traded Funds – Changes and Reminders

February 6, 2025

Category: Best practices

Please take note of the following changes and reminders regarding our exchange traded fund (ETF) process:

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Delivery of Tax Slips and Fee-Based Invoices – Investia Nominee Accounts

January 30, 2025

Category: Top news

We would like to inform you that we’ll regularly be updating you on the progress of our tax slip and fee-based invoice mailing process via The 360 Newsletter.

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Important Reminder – Updated AWD Forms

January 30, 2025

Category: Top news

Due to recent technological and legal changes, we would like to remind you that the Order Instruction Form for Systematic Withdrawals (F51-326A) for nominee accounts has been updated.

As such, effective January 31, 2025, any version of the AWD form prior to 24-11 will be rejected, and the request will need to be resubmitted on the current version, even if all the required information was provided with the request. 

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Updated Relationship Disclosure Information Document (RDID)

January 30, 2025

Category: Compliance

The Investia Relationship Disclosure Information Document (“RDID”) has been recently reviewed and amended. The key reasons for these changes are as follows:

  • Regulatory requirements: To address conflicts arising from fee-based accounts; and

  • Industry changes: The MFDA Client Complaint Information Form (CCIF) has been replaced with the CIRO Complaints Brochure.
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