As a follow-up to the June 20, 2024 communication, we would like to inform you that as of Tuesday, September 3, 2024, Client Services will be returning to its regular operating hours of 8 a.m. to 6 p.m. ET.

Please be advised that Monday, September 2, 2024, is Labour Day and a statutory holiday in all the provinces. As a result, markets and Fundserv will be closed, which means that no trading or settlement will take place on that day. We will resume regular business hours on Tuesday, September 3.

As a follow-up to the June 27, 2024 communication, we remind you that effective August 28, 2024, Head Office will no longer manually adjust your clients’ AWDs in the event of insufficient funds. This applies to the payment cycle of September 5, 2024 as well as all subsequent AWDs.

To promote digital adoption, we would like to remind you that a contest was launched on August 7 to give clients the chance to win $1,000 by simply logging in to the Investia Client Portal or app. An amount of $1,000 in cash will be drawn each month until December among every client who logs in at least once during the month.

For those of you who may not know, a new global client management initiative was launched on July 18, 2024 (ref. Launch of Global Management memo).

As a follow-up to the June 27, 2024 communication, please be reminded that effective August 28, 2024, Head Office will no longer manually adjust your clients’ AWDs in the event of insufficient funds. This applies to the payment cycle of September 5, 2024 as well as all subsequent AWDs.

As a follow-up to the July 25, 2024 communication, we would like to remind you that the trade settlement cycle changed from T+2 to T+1 effective May 27, 2024.

We are pleased to inform you that a new client marketing document has been made available: the Investia Corporate Profile. This 4-page promotional document provides a high-level overview of Investia and the services we offer as dealer which set us apart in terms of client experience. 

Have you started using it yet? Launched on June 27, 2024, our Automated KYC Update Tool allows clients to review their KYC profile easily, quickly and securely through their Client Portal, and Representatives to approve the KYC much more efficiently.

After a well-deserved summer break, our Water Cooler Chats are now back in full force!