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Document Upload to Imaging – Reminder of Best Practices

March 6, 2025

Category: Best practices

With the high volume of documents we receive, we would like to remind you of a few best practices for uploading documents to imaging via the Secure File Upload tool.

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AWD Taxation – Important Considerations

February 27, 2025

Category: Best practices

When managing automatic withdrawal deposits (AWDs), it is important for Representatives to pay close attention to tax rates set for these transactions to prevent discrepancies for clients. 

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Letters of Indemnity – Important Reminders and Considerations

February 13, 2025

Category: Best practices

Please find below some key reminders regarding letters of indemnity (“LOIs”).

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Document Upload to Imaging – Best Practices

February 13, 2025

Category: Best practices

With the high volume of documents we receive, we would like to remind you of a few best practices for uploading documents to imaging via the Secure File Upload tool.

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Exchange Traded Funds – Changes and Reminders

February 6, 2025

Category: Best practices

Please take note of the following changes and reminders regarding our exchange traded fund (ETF) process:

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Reminder – Status of Automatic Conversion of Free Units

January 30, 2025

Category: Best practices

Clients can request to have their 10% free and mature units automatically converted into 0% front-end load funds at the end of the year. Below are important reminders pertaining to this process:

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Letters of Indemnity – Important Reminders

January 30, 2025

Category: Best practices

Please find below some key reminders regarding letters of indemnity (“LOIs”).

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Estate Processing – Four Useful Tips

January 30, 2025

Category: Best practices

As a reminder, below are four useful tips which will help streamline the processing of estate requests and ensure the timely liquidation of deceased client accounts with the executor and/or beneficiaries:

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Annual Maximum Amount Calculations – Investia Nominee LIF Accounts

January 23, 2025

Category: Best practices

In response to questions recently received about the calculation of LIF plan maximum amounts, below you will find a useful support document. 

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Status of Automatic Conversion of Free Units

January 16, 2025

Category: Best practices

Clients can request to have their 10% free and mature units automatically converted into 0% front-end load funds at the end of the year. Here is how to request this conversion, based on the type of account:

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