Following last week’s communication regarding the Client Contact Record Form (CCRF) and Order Instruction Forms (OIFs), there has been some confusion regarding the mandatory nature of the questions carried over from the CCRF to the specific OIFs.
To clarify, these questions help address mandatory compliance requirements. While we thought it would be helpful to include them directly on the specific OIFs for convenience, the answers to these questions can still be provided in one of three ways:
- Directly on the OIF;
- In your notes; or
- On the CCRF (if no client signature or processing is required).
In a nutshell, answering these questions on the OIFs is one of the ways to ensure that mandatory compliance requirements are met. We updated the forms to streamline the transaction process while meeting operational, technical, and compliance requirements.
Regarding the generic OIF, since it was sometimes used for rebalancing purposes, please be advised that a new Portfolio Account Rebalancing Agreement is being developed. This agreement will simplify such transactions, regardless of whether or not model portfolios are used. Stay tuned as more information will be provided in an upcoming issue of the 360.
Should you have any questions or require additional information, please contact Client Services, by email at investia@investia.ca, by phone at 1-888-684-5548, or use the chatbot feature available on the Advisor Centre.