Exchange Traded Funds – Changes and Reminders

Please take note of the following changes and reminders regarding our exchange traded fund (ETF) process:

• The email address etf@investia.ca, initially created to receive ETF transfer documents, copies of statements, etc., will be discontinued at the end of the day today, Thursday, February 6. Any emails sent to this address up to and including February 6 will receive a response before the email address is deactivated.
  
  
• External transfer-in reminder: For all external transfer ins, head office requires a copy of the transfer form, as well as the most recent client statement from the relinquishing institution. The statement must show the ETF holdings, number of units and book value. The documents should be uploaded or faxed to head office for imaging, not processing.
  
  
• The book value on client statements will be reflected as the book value in Univeris once the ETF transfer is received.

•   If the statement/book value is not provided, the book value entered into Univeris will reflect the market cost at the time of the transfer, not the book cost.

•   This could impact any future T5008 slips issued to clients, so please ensure we receive the statement.

Should you require any information, please contact our Client Service Department, by email at investia@investia.ca, by phone at 1-888-684-5548 or via the chatbot feature on the Advisor Centre.