We would like to inform you that we are currently experiencing a technical issue with the display of market values for certain guaranteed investment certificates (“GICs”) in Investia nominee accounts.
More specifically, the various reports generated from Univeris may display an incorrect market value for GICs that have been internally transferred between two Investia nominee plans.
For the time being, and until such time as we have resolved the issue, we strongly recommend that you do not provide these reports to your clients, to avoid any confusion. Please rest assured that official Univeris quarterly statements and Client Portal information are not affected by this issue.
Please contact us for further details. We will keep you informed as soon as the situation is resolved.
Thank you for your understanding.
Should you have any questions or require additional information, please do not hesitate to contact our Client Services team, by email at investia@investia.ca or by phone at 1-888-684-5548.