In order to facilitate your transactions in client-name accounts and answer questions you may have on the Electronic Processing Agreement (“EPA”), we are providing you with a document entitled “EPA Guidelines (Client-Name Accounts Only)”.
These Fundserv guidelines apply to most transactions you will do, regardless of the type of product or account. However, please note that some fund companies may operate differently in certain situations, hence the reminder in the document that one should always check with the fund company in special cases or in doubt.
We hope this document will enhance your productivity and allow for seamless transactions in the future.
You can access this document by clicking on the link below. The document can also be found on the Advisor Centre under “Guides and Training”.
EPA Guidelines (Client-Name Accounts Only)
Should you have any questions, please contact our Client Services Team, by email at investia@investia.ca, by phone at 1-888-684-5548, or use the chatbot feature available on the Advisor Centre.