As a reminder, the Business Tracker tool was launched to provide you with visibility on the status of various transactions processed within Head Office. More specifically, we recently integrated transfers out within this tool, which allows us to provide updates as soon as we receive a request instead of sending an email after the transaction has been processed.
To see if a transfer out request has been received for one of your clients within the tool, simply follow the steps below:
This information will provide you with the opportunity to contact the client to see if you can retain the account. If you can retain the business, Head Office will require a Letter of Direction (“LOD”) signed by the client indicating they wish to cancel the transfer. If the LOD is received prior to the transaction being processed, we will not proceed with the transfer. If it is received after processing has commenced, any cancellation/reversal of trades will require a Letter of Indemnity (“LOI”). Any fees arising from the LOI will be deducted from the Representative’s commissions.
With the incorporation of transfers out into the Business Tracker, please note that effective January 22, 2024, Head Office will no longer be sending email notifications advising you that a transfer out request has been received, as this information is readily available in the Business Tracker.
Should you have any questions or require additional information, please contact our Client Services Team, by email at investia@investia.ca, by phone at 1-888-684-5548, or via the chatbot feature on the Advisor Centre.